Privacy Policy

Last Updated: March 6, 2026

This Privacy Policy describes how Ecoline Infra Private Limited, operating under the brand name DUROGUARD ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or interact with our business. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you interact with our Site, we may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number, mailing address)
• Email address and phone number when you inquire about our products or services
• Business information when you submit a dealership enquiry
• Product preferences and requirements for your steel door needs
• Any other information you choose to provide through contact forms, phone calls, or direct inquiries

1.2 Usage Data and Analytics

We automatically collect certain information when you visit our Site, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website and search terms used
• Device information and operating system
• Geographic location (city/region level)

2. How We Use Your Information

We use the collected information for the following purposes:

• To contact you and provide additional information about our steel door products
• To process and respond to dealership enquiries and applications
• To guide you through the entire process of buying doors from us, from product selection to final delivery
• To provide installation help and support for your purchased products
• To maintain customer relationships and retention after you purchase products from us
• To respond to your inquiries and provide customer support
• To improve our website, products, and services
• To analyze usage patterns and optimize our customer experience
• To comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell, rent, or share your personal information with any third parties. Your data is kept strictly confidential and is used solely for the purposes outlined in this policy.

We may only disclose your information in the following limited circumstances:

Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights and safety.

Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use a secure Customer Relationship Management (CRM) software system to safely store and manage your data.

Our security measures include:

• Secure CRM software with encryption and access controls
• Secure server infrastructure and encrypted data transmission
• Regular security assessments and updates
• Limited access to personal information on a strict need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal obligations.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.
Data Portability: You can request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the information provided below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes maintaining customer relationships and providing post-purchase support after you buy products from us.

We keep your data to ensure we can assist you with future inquiries, warranty claims, installation support, and product recommendations. When information is no longer needed for business or legal purposes, we will securely delete or anonymize it.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. International Users

Our business operations are based in India. If you are accessing our Site or services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers and facilities are located.

By using our Site and services, you consent to the transfer of your information to our facilities in India.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ecoline Infra Private Limited (DUROGUARD)
Email: sales@duroguardsteeldoors.com
Phone: +91 9092692671
Website: https://duroguardsteeldoors.com
Address: No.3/1, Nadupalayam Rd, Pallapalayam, Sulur, Coimbatore, Kannampalayam, Tamil Nadu 641016, India

Thank you for trusting us with your information.